MYSTERY SHOPPER INSTRUCTIONS

FOR IN-PERSON SURVEYS

IMPORTANT: REVIEW QUESTIONS BEFORE YOU VISIT SITE.

1) Scroll down for survey you will be completing SALES or SERVICE

IN-PERSON = YOU WILL BE PHYSICALLY ON-SITE

2) Fill in the the information as you move through the appointment

3) Upload any photos you may have

4) If you have any questions, call or text 956-286-7775

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IN-PERSON SURVEY: SALES

Parts Dept Phone Survey

Date Visited

Time Visited

Dealership

How were you greeted?

Salesperson Name

Did salesperson ask questions?

Discover Needs

Lifestyle

Budget

Understood your Needs

Walk-Around Presentation

Poorly Done

Not Confident

Confident/ Knowlegeable

Focused on our needs

Excellent/ Informative

Answered Questions/ Thourough

Were you impressed?

YES

NO

Test Drive Score

Not confident/ knowlegable

Not focused on my needs

Ok but not impressive

Good - confident, knowlegeable

Excellent! Wanted to buy it on the spot!

Post-Test Drive

Reviewed needs - paid attention

Double-checked for questions

Very thorough

Didn't pay attention to needs

Seemed rushed/ pushy

Did salesperson talk about company history?

YES

NO

Trade-in walk-around (Check if YES)

Salesperson walk-around with you YES

Manager also looked at vehicle - YES

You say you're pre-approved at 7.9% w/ your bank

They offered to show you options

Price Quoted:

Tell them you will think about it.

Did a manager come over?

YES

NO

Did they inform you of next steps?

Best part of the visit:

Least favorite part of visit:

Rate your visit overall:

1 Would not recommend

2 Not impressed

3 Nothing special - but ok

4 Professional good

5 Fantastic very impressed

Upload photos of best area

Click here to upload photos

Upload photos of worst area

Click here to upload photos

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MYSTERY SHOPPER INSTRUCTIONS

FOR IN-PERSON SURVEYS

IN-PERSON SURVEY: SALES

Parts Dept Phone Survey

IN-PERSON SURVEY: SERVICE

Parts Dept Phone Survey

AREA OF SERVICE

PHONE

EMAIL