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MYSTERY SHOPPER PROJECT INSTRUCTIONS FOR ONLINE SURVEYS

For phone - click on survey you are completing - you will have to be also logged into the application to call/text/email.

Chat/text/email surveys are listed right below phone survey links. Call 956-286-7775 for questions.

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SALES PHONE SURVEY

SERVICE PHONE SURVEY

PARTS PHONE SURVEY

CHAT/ TEXT SURVEY

Chat Survey

Field label

Field label

Field label

What Department?

Sales

Service

Parts

Website

Was a video sent?

YES

Questions Answered?

YES

Appointment Set?

YES

Were links provided relevant?

YES

NO

No Links

Rate Your Chat Effectiveness

1 BAD!

2 MEH

3 OK

4 BETTER

5 WOW!

Comments:

Cut & paste chat transcript below:

Thank you for contacting us.
We will get back to you as soon as possible.

Oops, there was an error sending your message.
Please try again later.

EMAIL SURVEY

Chat Survey

Field label

Field label

Field label

What Department?

Sales

Service

Parts

Website

Was a video sent?

YES

Questions Answered?

YES

Appointment Set?

YES

Were links provided relevant?

YES

NO

No Links

Rate Your Email Effectiveness

1 BAD!

2 MEH

3 OK

4 BETTER

5 WOW!

Comments:

Cut & paste email message below:

Thank you for contacting us.
We will get back to you as soon as possible.

Oops, there was an error sending your message.
Please try again later.

CLICK HERE TO GO BACK TO MAIN PAGE CLICK HERE TO GO BACK TO TOP OF THIS PAGE

PHONE SURVEY: SALES

Sales Dept Phone Survey

Date Called

Time Called

Call To:

Phone:

How Did You Find Number?

GOOGLE

MICROSOFT

OTHER

List Other Search Engine:

Page #

Rank #

Top 3 Competitors Ranked

# Rings

Answered by Human?

YES

NO

Tone: 1 - 5 (5 SUPER!)

1 UGG

2 MEH

3 AVERAGE

4 GOOD

5 EXCEPTIONAL

Did they say their name?

YES

NO

List Name

YOU ASK: I'M LOOKING FOR A (BRAND VEHICLE)

Time on-hold

Answered by Sales Person?

YES

NO

Person's Name:

If not salesperson - who answered?

When connected with salesperson were they:

1 UGG

2 MEH

3 AVERAGE

4 GOOD

5 EXCEPTIONAL

Did they ask for your name and info?

Name

Phone

eMail

Ask them to tell you about vehicle - ask for price

Knowlegeable

Confident

Price given

Price Quoted:

Offered Online?

YES

NO

Offered Text Info?

YES

NO

Set appointment?

YES

NO

Attempted Credit App?

YES

NO

Did they inform you of next steps?

Best part of the call:

Least favorite part of call:

Rate your call overall:

1 Would not recommend

2 Not impressed

3 Nothing special - ok

4 Professional good

5 Fantastic very impressed

Thank you for contacting us.
We will get back to you as soon as possible.

Oops, there was an error sending your message.
Please try again later.

CLICK HERE TO GO BACK TO MAIN PAGE CLICK HERE TO GO BACK TO TOP OF THIS PAGE

PHONE SURVEY: SERVICE

Service Dept Phone Survey

Date Called

Time Called

Call To:

Phone:

How Did You Find Number?

GOOGLE

MICROSOFT

OTHER

List Other Search Engine:

Page #

Rank #

Top 3 Competitors Ranked

# Rings

Answered by Human?

YES

NO

Tone: 1 - 5 (5 SUPER!)

1 UGG

2 MEH

3 AVERAGE

4 GOOD

5 EXCEPTIONAL

Did they say their name?

YES

NO

List Name

YOU ASK: NEED OIL CHANGE/ DIAGNOSTIC

Time on-hold

Answered by Service Dept?

YES

NO

Person's Name:

If not service - who answered?

When connected with service were they:

1 UGG

2 MEH

3 AVERAGE

4 GOOD

5 EXCEPTIONAL

Did they ask for your name and info?

Name

Phone

eMail

Ask them to tell you about service - ask for price

Knowlegeable

Confident

Price given

Price Quoted:

Did they offer:

Mobile Service

Pick-Up/ Delivery

Appointment

Other Manufacturer Program:

Programs/ Points Redemption

Ford Pass

Ford Points

Appointment date/ time:

Did they inform you of next steps?

Best part of the call:

Least favorite part of call:

Rate your call overall:

1 Would not recommend

2 Not impressed

3 Nothing special - ok

4 Professional good

5 Fantastic very impressed

Thank you for contacting us.
We will get back to you as soon as possible.

Oops, there was an error sending your message.
Please try again later.

CLICK HERE TO GO BACK TO MAIN PAGE CLICK HERE TO GO BACK TO TOP OF THIS PAGE

PHONE SURVEY: PARTS

Parts Dept Phone Survey

Date Called

Time Called

Call To:

Phone:

How Did You Find Number?

GOOGLE

MICROSOFT

OTHER

List Other Search Engine:

Page #

Rank #

Top 3 Competitors Ranked

# Rings

Answered by Human?

YES

NO

Tone: 1 - 5 (5 SUPER!)

1 UGG

2 MEH

3 AVERAGE

4 GOOD

5 EXCEPTIONAL

Did they say their name?

YES

NO

List Name

YOU ASK: Need floormats

Time on-hold

Answered by Parts Dept?

YES

NO

Person's Name:

If not parts - who answered?

When connected with parts were they:

1 UGG

2 MEH

3 AVERAGE

4 GOOD

5 EXCEPTIONAL

Did they ask for your name and info?

Name

Phone

eMail

Ask if the have floormats - ask for price

Knowlegeable

Confident

Price given

Price Quoted:

When did they say would be in?

In-stock

Order

How long to get it?

Did they inform you of next steps?

Best part of the call:

Least favorite part of call:

Rate your call overall:

1 Would not recommend

2 Not impressed

3 Nothing special - ok

4 Professional good

5 Fantastic very impressed

Thank you for contacting us.
We will get back to you as soon as possible.

Oops, there was an error sending your message.
Please try again later.

CLICK HERE TO GO BACK TO MAIN PAGE CLICK HERE TO GO BACK TO TOP OF THIS PAGE

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EMAIL

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